Payouts Disruption in Philippines

Incident Report for Xendit

Resolved

This incident has been resolved.
Posted Feb 18, 2026 - 10:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount

some bank and ewallets 1-50000 are not affected
some bank and ewallets more than 50000 are affected
Posted Feb 18, 2026 - 09:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Posted Feb 18, 2026 - 08:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Posted Feb 18, 2026 - 06:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Posted Feb 18, 2026 - 04:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Posted Feb 18, 2026 - 04:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Posted Feb 18, 2026 - 04:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Posted Feb 17, 2026 - 21:50 WIB
This incident affected: Philippines - Payouts (Disbursement - GCASH, Disbursement - Paymaya, Disbursement - Other Philippines banks and E-Wallets) and Remittance Payouts.