Xendit Status

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 15:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 15:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 22, 14:54 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 13:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 22, 13:34 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 08:12 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 22, 08:09 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 07:41 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 22, 07:39 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 07:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 22, 07:34 WIB

Resolved - This incident has been resolved.
Feb 22, 06:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 06:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 06:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 06:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 05:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 05:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 03:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 03:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 02:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 02:30 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 06:13 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 22, 02:29 WIB

Resolved - This incident has been resolved.
Feb 22, 04:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Feb 22, 03:50 WIB

Payouts Disruption in Thailand

Resolved - This incident has been resolved.
Feb 22, 01:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: All amount
Feb 22, 01:20 WIB

Resolved - This incident has been resolved.
Feb 22, 01:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 22, 01:10 WIB

Resolved - This incident has been resolved.
Feb 22, 00:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
Feb 22, 00:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
Feb 21, 23:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 00:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 22, 00:24 WIB

Resolved - This incident has been resolved.
Feb 22, 00:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Feb 22, 00:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_SEC: above 50001
Feb 22, 00:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Feb 21, 23:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 22, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 22, 00:01 WIB

Feb 21, 2026

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 23:27 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 21, 23:09 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 22:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 21, 22:34 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 18:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 21, 17:54 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 09:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 09:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 21, 09:24 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 05:50 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 21, 05:47 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 05:46 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 21, 05:40 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 02:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 02:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 21, 02:24 WIB

Resolved - This incident has been resolved.
Feb 21, 01:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Feb 21, 01:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
BNI: 1-9999, above 100000001
Feb 21, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
BNI: All amount
Feb 21, 00:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Feb 20, 23:40 WIB

Payouts Disruption in Thailand

Resolved - This incident has been resolved.
Feb 21, 01:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: All amount
Feb 21, 01:20 WIB

Krungsri (BAY) - Direct Debit System Maintenance

Completed - The scheduled maintenance has been completed.
Feb 21, 00:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 00:10 WIB

Scheduled - Dear Valued Merchants,

Please be informed that Bank of Ayudhya (BAY) will be performing a scheduled system maintenance on
February 21, 2026, from 01:10 to 01:30 AM (GMT+7).

During the maintenance window, the following payment channels will be impacted:
- Krungsri (BAY) Direct Debit — temporarily unavailable

We kindly ask you to avoid making transactions using the payment channels listed above during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or need further assistance, please contact our support team:
Email: help@xendit.th
LINE OA: @xendit.th

Sincerely,
Xendit Tech Company Limited
Feb 20, 14:32 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 21, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 21, 00:01 WIB

Completed - The scheduled maintenance has been completed.
Feb 21, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Feb 20 2026 15:55:00 GMT+0000
End Date: Fri Feb 20 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 15, 07:00 WIB

Feb 20, 2026

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 23:22 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 23:07 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 22:42 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.859s
- First triggered at: 2026-02-20 23:31:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 22:33 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 22:34 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 22:03 WIB

Resolved - This incident has been resolved.
Feb 20, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Feb 20, 22:20 WIB

Completed - The scheduled maintenance has been completed.
Feb 20, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Feb 20 2026 13:55:00 GMT+0000
End Date: Fri Feb 20 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 15, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 21:17 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 21:15 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 18:55 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 18:45 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 17:16 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 17:15 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 17:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 17:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 17:04 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 14:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 14:44 WIB

QR_CODE PROMPTPAY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 07:36 WIB

Identified - Dear Valued Customers,

We have detected issues with PROMPTPAY QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Thailand
- Over 0.216% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 07:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 06:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 06:24 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 05:54 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 05:12 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 05:43 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 05:41 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 05:21 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 05:15 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 04:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 04:10 WIB

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 04:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.126% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 03:51 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 04:04 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 14.20% of requests in the last 10 minutes have been affected
- First triggered at: 2026-02-20 03:48:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 03:51 WIB

Xendit Virtual Account Scheduled Maintenance Notification

Completed - The scheduled maintenance has been completed.
Feb 20, 02:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 02:30 WIB

Scheduled - Dear customers,

We would like to inform you that we are having a scheduled maintenance to ensure the continued reliability and security of our services.

Maintenance details:
Date and Time: 20 February 2026, 2:30 AM +7
Duration: 5 minutes maximum

Impacts:
- Temporary downtime for the following APIs:
- POST, PATCH, GET /callback_virtual_account
- POST /payment_requests for VA payment channels
- POST /v3/payment_requests for VA payment channels
- POST /snap/v1.0/transfer-va/create-va
- POST /snap/v1.0/transfer-va/update-va
- POST /snap/v1.0/transfer-va/delete-va
- POST /snap/v1.0/transfer-va/inquiry-va
- GET /available_virtual_account_banks
- GET /callback_virtual_account_payments/payment_id={payment_id}
- Delayed payment callback for Virtual Account transaction during the maintenance period
- Your customers may not be able to pay created virtual account during the maintenance period
- Our payment links can’t be paid with Virtual Account during the maintenance period. They can still be paid using other payment methods
- Virtual Account tab in dashboard will not load

We understand the importance of uninterrupted payment services and apologize for any inconvenience this may cause. Our team will work diligently to complete the maintenance as quickly as possible.

Warm regards,
Xendit Customer Support
Feb 6, 11:05 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 20, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 20, 00:01 WIB

Completed - The scheduled maintenance has been completed.
Feb 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Feb 19 2026 15:55:00 GMT+0000
End Date: Thu Feb 19 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 15, 07:00 WIB

Feb 19, 2026

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 23:44 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 23:07 WIB

Resolved - This incident has been resolved.
Feb 19, 23:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Feb 19, 23:10 WIB

Resolved - This incident has been resolved.
Feb 19, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Feb 19, 22:20 WIB

Completed - The scheduled maintenance has been completed.
Feb 19, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Feb 19 2026 13:55:00 GMT+0000
End Date: Thu Feb 19 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 15, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 18:34 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 18:33 WIB

Resolved - This incident has been resolved.
Feb 19, 17:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Feb 19, 17:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 19, 17:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 16:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 16:04 WIB

DIRECT_DEBIT METROBANK_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 14:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 13:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 10:51 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 10:50 WIB

Resolved - This incident has been resolved.
Feb 19, 10:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Feb 19, 09:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 07:09 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 06:01 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 07:06 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 05:35 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 06:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 06:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 06:44 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 05:51 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 05:41 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 05:32 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 05:31 WIB

Resolved - This incident has been resolved.
Feb 19, 04:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Feb 19, 03:10 WIB

Resolved - This incident has been resolved.
Feb 19, 03:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Feb 19, 02:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 02:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 02:34 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 01:50 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-19 02:35:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 01:46 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 01:41 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 01:35 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 01:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 01:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 01:34 WIB

Resolved - This incident has been resolved.
Feb 19, 01:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Feb 19, 01:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Feb 19, 00:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 01:25 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 01:16 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 01:11 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 01:02 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 00:55 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 00:45 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 00:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 00:24 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 00:27 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 00:26 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 00:19 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 00:13 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 19, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 19, 00:01 WIB

Completed - The scheduled maintenance has been completed.
Feb 19, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Feb 18 2026 15:55:00 GMT+0000
End Date: Wed Feb 18 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 15, 07:00 WIB

Resolved - This incident has been resolved.
Feb 19, 00:01 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Feb 18, 23:40 WIB

Feb 18, 2026

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 23:39 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 18, 23:09 WIB

Resolved - This incident has been resolved.
Feb 18, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Feb 18, 22:20 WIB

Completed - The scheduled maintenance has been completed.
Feb 18, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Feb 18 2026 13:55:00 GMT+0000
End Date: Wed Feb 18 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 15, 07:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 20:47 WIB

Identified - The issue has been identified and a fix is being implemented.
Feb 18, 20:05 WIB

Over-The-Counter ECPAY_SCHOOL Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 20:47 WIB

Identified - The issue has been identified and a fix is being implemented.
Feb 18, 20:05 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 20:22 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 18, 20:05 WIB

DIRECT_DEBIT BRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 16:14 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 18, 15:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 14:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 18, 14:44 WIB

DIRECT_DEBIT BRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 10:59 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 18, 09:59 WIB

Resolved - This incident has been resolved.
Feb 18, 10:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount

some bank and ewallets 1-50000 are not affected
some bank and ewallets more than 50000 are affected
Feb 18, 09:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 18, 08:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 18, 06:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 18, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 18, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 18, 04:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 17, 21:50 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 10:15 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 17, 21:43 WIB

Resolved - This incident has been resolved.
Feb 18, 04:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
Feb 18, 03:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 02:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 18, 02:24 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 18, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 18, 00:01 WIB

Completed - The scheduled maintenance has been completed.
Feb 18, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Feb 17 2026 15:55:00 GMT+0000
End Date: Tue Feb 17 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 15, 07:00 WIB

Feb 17, 2026

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 17, 23:39 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 17, 23:08 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 17, 22:44 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 32.079s
- First triggered at: 2026-02-17 23:38:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 17, 22:40 WIB

Resolved - This incident has been resolved.
Feb 17, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Feb 17, 22:20 WIB

Completed - The scheduled maintenance has been completed.
Feb 17, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Feb 17 2026 13:55:00 GMT+0000
End Date: Tue Feb 17 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 15, 07:00 WIB